Saturday, November 5, 2011
Starbucks...scraping barrel for Baristas! Over-rated over-priced!
Judging by an incident I witnessed yesterday in Starbucks (Stockton & Sutter outlet in San Francisco) the Seattle-based coffee vendor must be desperate for skilled counter-workers.
A case in point?
One ditzy male server actually screwed-up when he tried to swipe a customer's credit card through the terminal.
For example, for some inexplicable reason the tall gangly Barista elected to furiously slide the debit card at least six or seven times through the machine with such vigor that he ended up causing a nasty snafu.
The system invalidated the sale.
Then, the clerk snidely remarked to the insulted customer that his card was "denied" (inferring that he had insufficient funds in his account).
Through my own experience, I've found that if a credit card is swiped in rapid succession at least two or three times, that the erratic transaction will send an alert to the bank - and, on occasion - deny access to the card (and funds).
You'd think that the cashier at would be keen to that fact, or that Starbucks would have at least trained the hapless individual the proper way to scan a credit card for payment.
Quite a few of the Starbucks staff also lack simple common sense which often proves to be detrimental to the consumer.
For example, when a customer orders a mixed java drink at the counter, the Barista immediately pours the coffee portion into a cup, and then sits it down on the counter where it will be prepared on a first-come first-serve basis.
But, because Starbucks is such a busy cafe, oftentimes the coffee sits for several minutes before the drink is mixed and handed off to the customer.
On numerous occasions I have been served a cold coffee because the staff at Starbucks are too dumb to figure out the obvious.
The cashier should mark the customer's name on the cup, with the name of the drink on its face, and pour in the coffee at the last minute when the drink is ready to be mixed and served up.
And, there's just one more thing.
As far as I am concerned, asking a customer if they want a receipt every time they ring up a charge on the cash register, is not only annoying but a waste of precious minutes.
Of course, I want my receipt.
I am not inclined to leave personal data about my checking account - and debit card - after all.
In view of the foregoing, I have to wonder.
Has Starbucks started using untrained non-union workers?
News at 11!